Cardholder Protection Supervisor
Mission Federal Credit Union (San Diego, CA) has partnered with Angott Search Group in the recruitment of a Cardholder Protection Supervisor. This role Supports the AVP, Operations in providing managerial, technical operational and administrative guidance to the Cardholder Protection Department employees. Supports the departments daily functions including but not limited to overall claim management, claim processing, report management and department project management. Collaborates with AVP to develop and implement strategies that achieve the overall credit union and department goals. Responsible for all debit, credit and ATM fraud activity as well as debit and credit dispute claims to ensure the highest level of member satisfaction and regulatory compliance.
A minimum of 3 years of card claim processing experience to include a minimum of 2 years of supervisory/team lead experience with progressive advancement in responsibilities. Associate’s Degree or equivalent is required. This is NOT a remote position
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